Terms and Conditions nanastoti — Complete Platform Usage Guide

General Terms of Use for the nanastoti Platform

These Terms and Conditions ("Agreement") govern your use of the nanastoti platform, including the website, mobile app, and all services provided under the nanastoti brand. By accessing or using any part of this platform, you confirm that you have read, understood, and agreed to be bound by this Agreement.

Nanastoti reserves the right to change, add, or amend any part of these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be displayed on this page with the most recent amendment date. Continued use following any amendment constitutes your acceptance of the updated version.

The nanastoti platform offers a wide range of online gaming services including video slots, Live Casino, table games, fish shooting, sports betting, and other games available from time to time. All services are subject to these Terms and Conditions.

Account Eligibility and Age Requirement

To use the nanastoti platform, you must meet all of the following eligibility requirements without exception:

• You are 21 years and above on the date of registration.
• You are an individual with full legal capacity to enter into binding agreements.
• You are not under the influence of drugs, alcohol, or any substance that impairs your judgment.
• You are not prohibited by any regulatory body, court, or applicable law from participating in gaming activities.
• You open and use only one account at nanastoti. Opening multiple accounts is strictly prohibited.

Nanastoti reserves the right to request age verification documents at any time. Failure to submit the required documents within the specified period may result in account suspension or termination.

Account Registration and KYC Process

The nanastoti account registration process requires you to submit accurate, complete, and up-to-date personal information. The information you provide during registration must be truthful — false or misleading information constitutes a serious breach of these Terms.

Required Information

• Full name as stated on your ID card or passport.
• A valid date of birth.
• Full current residential address.
• An active and accessible email address.
• Mobile number registered under your name.

KYC Verification Process

As a platform that prioritises security and compliance, nanastoti conducts an integrated Know Your Customer (KYC) process. This process may require you to submit:

• A copy of your valid Malaysian identity card (MyKad) or passport.
• Proof of current residential address (bank statement or utility bill) dated within the last 3 months.
• A selfie with your identification document (if requested).

The KYC process is typically completed within 1–3 business days. Prior to KYC verification, certain withdrawal limits and account functions may be restricted to protect your security.

Deposits, Withdrawals and Financial Transactions

Nanastoti supports a variety of local Malaysian payment methods to facilitate deposits and withdrawals. All financial transactions are processed through secure, encrypted channels.

Available Payment Methods

• DuitNow — Instant transfer via phone number or DuitNow ID.
• FPX (Financial Process Exchange) — Malaysia's leading online banking.
• Touch 'n Go eWallet — A popular digital wallet.
• GrabPay — Pay via the Grab app.
• Boost — A local digital wallet.
• Online Banking — Maybank2u, CIMB Clicks, RHB Online, and more.

Deposit Terms

• Minimum deposit: RM 10 (depending on payment method).
• All deposits must be made using a payment method registered under your own name — third-party payments are not permitted.
• Nanastoti does not charge processing fees for standard deposits.

Withdrawal Terms

• Minimum withdrawal: RM 50.
• Withdrawal requests with completed KYC verification are processed within 1–24 working hours.
• Nanastoti reserves the right to request additional verification before approving a withdrawal to ensure the security of your account.
• Withdrawals will be credited to the same account using the deposit method on file.

Bonus, Promotion & Special Offer Terms

All bonuses and promotions offered by nanastoti are subject to the specific conditions stated alongside each offer. The following general terms apply to all promotions unless stated otherwise:

• Only one active bonus allowed at any one time. You must complete or cancel your current bonus before claiming a new one.
• All bonuses subject to terms rollover (re-wagering) which must be met before winnings can be withdrawn.
• Bonuses are for use by the registered account only and are non-transferable.
• Nanastoti reserves the right to void bonuses and related winnings if fraud or abuse of the bonus system is established.
• Bonus abuse includes opening multiple accounts to claim bonuses repeatedly, using automation software, or employing betting strategies designed to exploit rollover conditions.

Nanastoti reserves the right to change, suspend, or cancel any promotion at any time. Players who have already claimed a bonus will not be affected by such changes unless they relate to abuse or fraud.

General Game Rules and Player Conduct

All nanastoti players are required to comply with the following general rules when using the platform:

• Play fairly and do not use any third-party software, automated bots, or tools that assist in gameplay without authorisation.
• Not harassing, threatening, or behaving rudely toward other players or nanastoti staff through the chat function or any communication channel.
• Not attempting to exploit any technical bugs or system errors. Should a bug be discovered, players are required to report it to customer support.
• Winnings obtained through exploitation of technical bugs are invalid and may be reversed.

Game Fairness

All games at nanastoti use a Random Number Generator (RNG) certified by internationally accredited independent testing bodies. This ensures that every game outcome is fully random and free from any manipulation. Regular audits are conducted to maintain ongoing compliance with established fairness standards.

Account Security and Player Responsibilities

You are solely responsible for maintaining the confidentiality of your account login credentials — including your username, password, and two-factor authentication code. nanastoti shall not be liable for any losses arising from your failure to protect your account information.

• Do not share your password with anyone, including family members or friends.
• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for added protection.
• Log out of your account after every session, especially when using a shared device.
• Contact customer support immediately if you suspect unauthorised access to your account.

Nanastoti will never contact players to request passwords or sensitive information via email, SMS, or chat. Any such communication is a fraudulent attempt and should be reported to us.

Account Termination and Suspension

Nanastoti reserves the right to suspend or terminate any player's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Providing false or misleading information during registration or the KYC process.
• Opening multiple accounts or abusing the bonus system.
• Financial fraud, money laundering, or other illegal activities.
• Abusive or threatening behaviour towards staff or other players.
• Use of automation software or unauthorised methods in gameplay.

Players may also request voluntary account closure by contacting nanastoti customer support. Valid balances will be returned to the player subject to the completion of all pending transactions and fulfilment of the relevant withdrawal conditions.

Liability Limits and Disclaimer

Nanastoti provides the platform on a best-effort basis to ensure service availability and stability. However, we do not guarantee that the platform will always be available free of interruptions, errors, or technical delays.

• Nanastoti is not liable for any indirect, consequential, or incidental losses arising from use of the platform.
• In the event of a technical failure affecting game outcomes, nanastoti reserves the right to void the affected round and return the bet to the player.
• Nanastoti is not liable for losses resulting from a poor internet connection on the player's end.
• Nanastoti's maximum liability to any player under any circumstances shall not exceed the player's net deposit amount over the preceding 30 days.

Online gaming involves financial risk. You acknowledge that you are participating in gaming activities voluntarily and accept all associated financial risks.

Terms Amendment and Applicable Laws

Nanastoti reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to players via registered email or in-platform notification at least 7 days before taking effect, except where immediate changes are required for security or legal compliance reasons.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation before any legal action is taken.

This Terms and Conditions document is to be read together with Privacy Policy and Responsible Gaming Policy nanastoti, all of which together form the entire agreement between you and our platform.